How JEG Salon handles subscription cancellations, automatic renewals, refunds, duplicate payments and billing disputes.
Last updated: 16 September 2026
This policy applies to subscriptions and paid digital services purchased directly from JEG Salon. Purchases made through an app store or another platform may also be subject to that provider's billing and refund rules.
Where JEG Salon offers a free trial, the trial period and any conversion to a paid subscription will be shown before purchase. If a trial is configured to renew into a paid plan, cancel or disable the applicable renewal before the first paid billing date to avoid the charge.
JEG Salon subscription fees are billed in advance for the selected monthly or annual billing period. Once a paid service period has started and access has been provided, fees are generally not refundable merely because the account was unused, used less than expected, or cancelled part-way through the paid period. This does not affect rights that apply under law.
You may cancel future automatic renewals by disabling auto-renew or using another cancellation method made available by JEG Salon. Cancellation normally prevents the next renewal and allows access to continue until the end of the already-paid period.
A full or partial refund may be approved where a customer was charged more than once for the same subscription, was charged an incorrect amount because of a JEG Salon billing error, paid for a service JEG Salon could not provide, was charged after a valid cancellation completed before renewal, experienced a material prolonged service failure attributable to JEG Salon, or where a refund is required by applicable law.
If you believe you were charged twice or charged the wrong amount, contact JEG Salon with the transaction reference, payment date and amount. Verified duplicate or incorrect charges will be corrected or refunded as appropriate.
JEG Salon is a digital software service and access may begin immediately after successful payment. Where permitted by applicable law, cancellation rights that apply before performance begins may be affected once the service has started or the customer has received material benefit.
Upgrades may take effect immediately and may involve a prorated or additional charge where shown by the platform. Downgrades normally take effect at the next billing cycle and do not normally create a cash refund for an unused portion of the current higher-priced plan.
Where JEG Salon separately charges for setup, migration, training, customisation or professional services, charges for work already completed or costs already incurred may be non-refundable, subject to applicable law and any specific written quotation or agreement.
Where a purchase is processed by Apple, Google or another app marketplace, that provider may control the payment and refund process. Customers may be required to request a refund directly through the relevant platform.
Send a request to info@jegsalon.co.tz or use JEG Salon support. Include the registered business name, account email or phone number, payment date, amount, transaction or payment reference, and the reason for the request. We may request additional information needed to verify the transaction.
Approved refunds will normally be returned through the original payment method where technically possible. Processing time may depend on the bank, payment gateway or mobile-money provider. Where applicable law sets a mandatory refund period, JEG Salon will process the refund within that requirement.
Customers are encouraged to contact JEG Salon before initiating a chargeback so that legitimate billing problems can be investigated. Fraudulent or abusive payment disputes may result in temporary account restrictions while the transaction is reviewed.
Promotional or discounted subscriptions remain subject to this policy unless the specific promotion states otherwise. Expiry of a promotional discount does not itself create a right to a refund.
JEG Salon may update this policy to reflect changes in the platform, payment methods, commercial terms or applicable legal requirements. The current version will be published on the JEG Salon website with its effective date.
Refund and cancellation questions can be sent to info@jegsalon.co.tz or raised through JEG Salon support.
